Week 12, Post 2 - Online Tool Options
Yelp... I have mixed reviews about this. I have mostly 5-star reviews on my Yelp account. Customers check out reviews to determine if a business is worthy of their patronage. By reading reviews, a person can get a pretty good idea as to the type of service, quality of products, and overall experience they may have with a business. I received a 1-star review from a lady who was NOT my customer. She had booked a machine with another margarita machine rental business, and they did not show up. She actually called me to ask where her machine was. After speaking with her for a few minutes, we determined that the man she spoke with was, indeed, the owner of another business. I empathized with her as I can only imagine how frustrating it would be for a vendor to not show up for an event. I explained that even though she had booked with someone else, I did not have a machine available or I would have rushed one to her. She thanked me for m...