I have had difficulty communicating with several businesses, but one stands out in my mind. When I switched from AT&T to T-Mobile this past January, I was looking forward to saving money and having better cellular service. When I received a bill from AT&T in February, I assumed it was my final bill, prorated, so I paid it without hesitation. When I received a bill for the same amount the next month, I confirmed that I had paid it. This is where the trouble began. I have to say, I was a little frustrated, but I was certain I could resolve it quickly. I had proof that the bill had been paid, so what could go wrong? I logged in to my online account with AT&T. When I opened the e-bill, I noticed that there was a charge for service on a tablet that had been canceled months prior to switching carriers. I started a chat session with a customer support rep (CSR), thinking this could be quickly resolved. Unfortunately, the CSR k...
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